Please do not hesitate to send us a message through email in 24 hours from the date printed on the receipt to send a request for a refund or replacement. Replacements and refunds are never guaranteed and will be reviewed on a case by case basis. Same day cancellations for placed orders are all subject to a refilling fee for the price of the meal as it is prepared and served the morning of the delivery date.
Our pickup and delivery times are currently running on Sundays from noon till 5pm. Ever dish is prepared from scratch overnight on Saturday/ Sunday and packaged within an hour of cooling and placed in an insolated box complete with ice packs.
We are taking every precaution to triple check the orders yet because of the expansion of the business & new employees, mistakes may take place. Please let us know in 24 hours of any mistakes for your order to be exchanged the next delivery day. We will not give refunds for the orders which have been prepaid with no 24-hour notification for the cancellation. We work hard every day to satisfy our customers, if you have complaints with your order, we can replace your order or if your order is not as expected and we made a mistake on it, we will be able to refund if you let us know about it on a period of 24 hours after pick up or delivery of your meal.
If you have any other questions, we recommend that you get in touch with us today so we can talk about it. The best way to reach us is via email at email@example.com and expect that we will get back to you as soon as possible.